 | The Manager provides general management of the running and performance of the Restaurant and also manages human resources. |
| The Assistant Manager - Customers is chiefly responsible for: Customers, Human Resources, Technical Resources & Maintenance, Shelf & Point of Sale Information, Packaging. |
| The Assistant Manager - Products is chiefly responsible for: all food management (orders, stock, losses, product quality), keeping the whole team informed about the products. |
| The Team Member + (Customer Service Manager) is responsible for certain services in the absence of managers. They participate in achieving quality of service and the restaurant targets. |
| The Team Member + (Production Manager) trains the team, knows the production rules and makes sure that everyone applies them. |
| The Team Member (morning/evening backup) is there to provide customer satisfaction. They guarantee the EXKi image (welcome, friendliness, efficiency, speed). |
| The Team Member (production) produces excellent sandwiches, applying all the production methods and rules (recipes, HACCP, deadlines). |
|